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| Rainey Resources Return Policy and Procedures |
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Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
Need to Return a product?
To return a product at
Rainey Resources, you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
service department at
administration@raineyresources.com,
or by telephone. NO returns of any type will be accepted without
an RMA.
To request an RMA:
By phone: 1-251-623-9894
Monday - Friday: 9 a.m. - 5 p.m.
By e-mail:
administration@raineyresources.com
We'll need the following information to authorize your
return:
- Customer name
- Transaction number
- Item number(s)
- Nature of the problem
In general,
Rainey Resources
accepts returns on merchandise within
30 days.
If the product is accepted after 30 days,
credit will be issued toward one of the following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to
Rainey Resources
on returned items, and
Rainey Resources
will pay the shipping charges on the
replacement or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE
ADDRESS BELOW: AND
Rainey Resources WILL
COVER THE SHIPPING CHARGE
Returns within 30 days from invoice date can be
for exchange, replacement refund or credit at
Rainey Resources
discretion. Please be aware that specific manufacturers have
more restrictive return policies.
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